Rental/ Retail/ Repair Shop Supervisor


Department: Mountain Services
Season: Winter Seasonal
Time: Full Time

LOCATION: 4302 Access Road, Bolton, VT 05477

This position is a Full Time Winter Seasonal position that runs from early October-late April.


Job Summary:  To assist the shop manager with all operations, setup and functions of the rental/repair/retail shop, including supervision of staff and assigning of tasks.

Essential Functions:  (Note:  functions 9-10 are in addition to Rental/Repair/Retail Staff functions)

  1. Provide excellent customer service to every person who enters the BV Rental & Retail Shop
  2. Sell equipment rentals, retail items and lift tickets while presenting guests with opportunities for purchasing additional Bolton Valley products and services
  3. Assist guests in selecting appropriate ski or snowboard rental equipment
  4. Measure guests' height, weight and shoe size
  5. Adjust skis, snowboards, bindings and helmets to appropriate settings for rental
  6. Distribute equipment to guests
  7. Tune up and perform minor repairs to rental and guests' equipment
  8. Assist in the overall cleanliness and functionality of the Rental & Retail shop
  9. Oversee daily operations of the rental/repair/retail shop in the manager's absence
  10. Assign tasks to staff and ensure they are providing excellent customer service and doing their jobs properly

NOTE:  All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends. 

Customer Service Expectations:  This position involves constant, direct customer contact in answering questions, selling products, determining the proper size for equipment, explaining the process of putting the equipment on, etc.  Employee is expected to be courteous and professional in accordance with Bolton’s commitment to providing superior customer service.

In addition, as a supervisor, employee must also handle guest complaints and other feedback and provide performance feedback to employees.

Qualifications:  

  • High school education
  • Previous work experience in a rental or retail shop, prefereably in the ski industry. 
  • Previous supervisory experience preferred but not necessary
  • Previous customer service experience preferred
  • Previous cash handling experience helpful

Required Knowledge and Skills: 

  • Excellent customer service & communication skills
  • Basic knowledge of ski & snowboard equipment
  • Interest in skiing & snowboarding
  • Ability to complete tasks quickly and under pressure
  • Familiarity with simple hand tools (screwdrivers, wrenches, etc.)
  • Patience

Physical and Mental Demands: 

  • Prolonged periods of standing and walking short distances
  • Minor lifting (ski/snowboard equipment, some boxes up to 20 lbs, ski racks)
  • High noise levels and crowded spaces during busy times
  • Occasional snow shoveling and moving of ski racks

Work Environment:  Work is performed primarily indoors, but may include limited outdoor tasks such as moving ski racks and shoveling snowNoise levels can be high and space crowded during busy times.  Potential hazards include tuning equipment (edger, grinder, waxer, etc.) with moving belts and sharp components, potentially harmful fumes or chemicals from tuning and cleaning processes, and equipment stored on racks and shelves that could fall.  Must use provided personal protective equipment when tuning.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  This is not an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.