Office Assistant


Department: Operations
Season: Year Round
Time: Full Time

LOCATION: 4302 Access Road, Bolton Valley, VT 05477

Job Summary:  Flexible Hours -The Office Assistant provides general administrative support to Bolton’s President/executive team. This job has very Flexible hours.  You have the ability to work a weekend day instead of a week day if that will work better for you and your family.  The job will be between 16-24 hours.  Seasonal Benefits.

 

Essential Functions: 

  1. Assist the President of Bolton Valley regarding general office duties
  2. Positively represent the resort by being friendly and helpful
  3. Respond to customer questions, concerns, comments and complaints by telephone, via email or by regular mail; 
  4. Perform basic data entry
  5. Communicate closely with other departments
  6. Other customer service-oriented tasks as assigned
  7. Assist members of the executive team with projects as needed.
  8. Greet and welcome guests to the Administrative office.
  9. Clean and straighten the Administration area daily, to maintain a neat and professional office appearance.
  10. Straighten supply closet, take supply inventory every Monday, and place orders for supplies which are running low.

Other Functions: 

  1. Assist in general cleanup and maintenance of reception and work areas, including shoveling/sanding/salting of entryway and moving ski/board racks.
 
  1. NOTE:  All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends. 

Customer Service Expectations:  Employee is expected to be courteous and professional in accordance with Bolton’s commitment to providing superior customer service.

Qualifications: 

  • High school diploma or equivilent required
  • 1-2 years of previous office experience in a customer service environment

 

Required Knowledge and Skills: 

  • Helpful, outgoing and friendly personality
  • Ability to work well under pressure in a fast-paced environment
  • Patience
  • General interest in the ski industry and in helping others
  • Ability to follow instructions
  • Phone ettiquette skills
  • Solid customer service skills
  • Proficiency in MS Word and Excel a plus
  • Knowledge in Quickbooks, but not necessary
  • Ability to multi-task

Physical and Mental Demands: 

  • Alternating prolonged periods of standing and sitting.
  • Stress from dealing with fast-paced environment, occasionally difficult and/or upset customers, and quickly jumping from one situation to the next
  • Occasional lifting up to 20 lbs. (boxes of trail maps or brochures, ski racks, etc.). 

Work Environment:  Work is performed almost exclusively indoors, except for some shoveling/sanding/salting of exterior stairs and entryways.  The pace is fast, involving lots of information and questions in rapid succession.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  This is not an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.