Total Resort Employee

Department: Operations
Season: Year Round
Time: Full Time

Job Summary:  The Total Resort Employee assists the Director of Guest Experience with offering an excellent guest experience from any and all front facing departments.

Essential Functions: 


  • Fill in for any front facing resort employee’s shift as needed.
  • Manage any and all resort snow shoveling as needed.
  • Assisting or managing in Food & Beverage, Lodging, Guest Services, Ski & Ride program, Rental / Retail, Host program, Lift Ops, Child Care and the Nordic Center during busy days and when in need.
  • Operate Siriusware POS in many different locations


NOTE:  All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends. 

Customer Service Expectations:   Customer contact is daily, must be helpful, friendly, courteous and professional in accordance with Bolton’s commitment to providing superior customer service.        



  • High School diploma
  • Current driver’s license


Required Knowledge and Skills:  Knowledge of resort systems and experience in different resort departments to better help communication, staffing and other needs.

Physical and Mental Demands:  Requires long periods of standing and walking while interacting with customers in person or over the phone.  Some bending, twisting and lifting (up to 50 lbs.). Some tasks will be outdoors in a harsh winter environment. Some duties will be on snow tasks.

Work Environment:  Work outside is performed in all weather conditions, including extreme cold, snow, wind and rain, on varied terrain surfaces.


 Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  This is not an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.