Winter 2020-21 Operations

The safety of our staff, guests and the community remain our #1 priority here at Bolton Valley. We will continue to follow all guidance from the State of Vermont, CDC and OSHA. We will remain agile and adaptive through the course of this ever-changing reality and encourage you to check back frequently to this page as updates to our operations are made.

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The science is clear: wearing face coverings AND maintaining physical distance are the best measures we can all take to prevent the spread of COVID-19, therefore:  

  • Face coverings will be required at all times in all of our indoor spaces and as you move around the resort, per the State of Vermont. The only exceptions are when you are skiing or riding (whether uphill or downhill) or seated to eat in a restaurant or otherwise designated dining area.
  • Per the State of Vermont, face coverings must be worn as soon as you exit your vehicle in the parking lot AND as you walk from your car to the lifts/lodges, as you walk around the resort, in lift lines, while riding the lifts and all indoor spaces: lodges, hallways, restrooms, rental/retail shops, Sports Center, and all Food & Beverage locations when not seated at your table.
  • Again, the only places you will not be required to wear a face masks is while you are skiing or riding (whether uphill or downhill) or while sitting at a designated eating and drinking area. 
  • You will be reminded politely to wear your face covering should you forget and we will have face coverings available for purchase on site in case you need one. 

In addition to face coverings, the other thing we can all do to keep each other safe is maintain appropriate physical distancing whenever and wherever possible, including on our chairlifts, in our lift lines, parking lots, and lodges. Therefore: 

  • We will continue to follow the guidelines set forth by the State of Vermont which currently restrict the number of people allowed inside our restaurants, lodges, retail and rental spaces. 
  • Please keep a safe distance from our staff as they are our most valuable resource.  We need a healthy staff to keep the lifts turning this winter.
  • For obvious reasons, we are looking to limit over the counter interactions as much as possible and encouraging our guests to please buy in advance online whenever possible. There will be essentially no deals offered across the ticket counter, so please do not walk up and ask for one.
  • Buy online in advance: 
    • Lift tickets:  Please pre purchase online and either reload your BV MTN (RFID) Card OR snag your card by scanning the code in your confirmation email at one of 3 pick up boxes located around the resort (follow signs upon arrival). Either way, you do not need to visit a ticket counter and in fact, ask that you please do not visit our counters whenever possible. If you’re at the resort and would like to speak with someone, we encourage you to call our Call Center and they can answer your questions. There will be no Guest Services counter in the Main Base Lodge this year as we have very limited capacity in that space this year.
    • Rentals:  Please reserve your alpine, snowboard, AT, or split rental gear in advance and we’ll have your gear ready to pick up when you arrive. Pre purchased rentals can be picked up slopeside at the Little Rock Rental Shop. Backcountry rentals (splitboards and A/T skis) can be picked up at the Sports Center. In both cases, no need to go inside. There will be outdoor storage shelving for you to store the boots you wore on arrival.
    • Ski & Ride LessonsNo In Person Reservations For Instruction or Guiding Services. All lessons will be reserved in advance on-line. No exceptions.
  • Have questions? Give our new Call Center a shout! Whether on site or pre-arrival, this is the best way to interact with our staff as we try to limit over the counter, face to face interactions.
  • All indoor spaces will have a one-way flow.  Please pay attention to signage to always be sure that you are entering and exiting through the correct door.
  • Guests will be asked to sign in upon entering the sports center, base lodge, or timeberline lodge per the State of Vermont’s contract tracing requirements for ski resorts. You will also be asked to record the time you enter these indoor spaces as we must “Share the Warmth” this winter in our capacity constrained indoor spaces.
  • When we are busy, indoor space will be limited.  We will ask guests to be in the base lodge only for the time it takes to eat or, if you are warming up, for no more than 30 minutes at a time.  We know this will be an inconvenience for some, but we are asking everyone to be very thoughtful in the way they approach and move around the resort this year.
  • No bags permitted in the base lodge this year and no storage of bags/gear this year either.
  • Please dress warmly and be prepared to spend more time outside and more time using your car as your own personal base lodge for booting up and storing your gear.
  • Said another way, if you can’t have it on your person when you’re skiing/riding, leave it in your car please!
  • Pro tip for families:
    1. Everyone except the driver, boot up at home before you load your car (especially the kiddos!)
    2. Driver pull up to main traffic circle (or better yet, Timberline when open!) and drop everyone off for with just the gear they need outside (no extra bags that you can’t carry with you while skiing/riding)
    3. Driver parks, boots up and joins their squad
  • Lifts: Per Vermont Ski Resort COVID19 Winter Operations Guidance, guests should load our lifts to each chair’s normal capacity when riding with members of their travelling party. If you are not with members of your travelling party, please load at no more than 50% capacity of the chair’s normal capacity, i.e. 2 people per quad (Vista & Timberline) and singles welcome on Wilderness, Mid Mountain, Mighty Mite & Snowflake. When loading the quad with another single not in your travelling party, please sit on opposite sides of the lift to maximize physical distancing.

As of November 21, 2020 the State of Vermont has implemented a mandatory quarantine for anyone returning or traveling to Vermont. These are not our rules, but we will enforce them as if they are and continue to follow the guidelines set forth as they are updated. We will do our best to keep this section up to date, but it is subject to change by the state at any time, so we encourage you to keep up with the latest requirements here: Vermont Cross State Travel Requirements  

  • Anyone returning or traveling to Vermont must follow Vermont’s mandatory quarantine policy. Vermonters returning from an out-of-state trip must complete either a 14-day quarantine or a 7-day quarantine followed by a negative test.
  • Vermonters must remember to follow any travel restrictions and quarantine requirements for the states they plan to visit.
  • Travelers arriving to Vermont in a personal vehicle must complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in their home state and enter Vermont without further quarantine restrictions.
  • Travelers arriving to Vermont who have not completed a pre-arrival quarantine must complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in a Vermont lodging establishment or with friends and family (travelers must stay in their quarantine location for the duration of quarantine other than to travel to and from a test site).
  • All out of state travelers utilizing lodging, camping and short-term rental properties in Vermont must sign and complete a Certificate of Compliance or affirm a compliance statement via a digital check box at the time of reservation and check-in to attest that they meet the quarantine requirement or are an essential/authorized worker.
  • All out of state travelers are strongly encouraged to register with Sara Alert upon arrival to Vermont to get two weeks of daily reminders to check for common symptoms of COVID-19.  These symptoms include but are not limited to…  Fever (100.4°F or greater), Cough, Shortness of breath or difficulty breathing, Chills, Fatigue, Muscle or body aches, Headache, New loss of taste or smell, Sore throat, Congestion or runny nose, Nausea or vomiting, and/or Diarrhea.
  • For more info, please vistit https://accd.vermont.gov/covid-19/restart/cross-state-travel
  • We have increased our cleaning staff to ensure all indoor spaces are cleaned and sterilized on a regular basis throughout the day. We are also providing all staff with renewed training and cleaning supplies to continually maintain sanitation in their space. 
  • Hand sanitizer will be available in high traffic areas and touch free sensory units have been installed at several entrances to indoor spaces.
  • We are adding two more bathrooms in the coyote lounge and are encouraging people to access all bathrooms in the base lodge through outdoor entrances rather than the main base lodge interior stairways to reduce congestion. 

  • The indoor Guest Services counter (in the main base lodge) will be closed for the winter.
  • We encourage everyone to buy their tickets online this year and, once you have a BV MTN CARD to reload lift tickets online as well. Go straight from your car to the lifts!   
  • All in person ticket sales will be done at our outdoor facing windows, but we prefer that you skip the ticket window and buy in advance before arriving at Bolton Valley.  If you arrive at the resort without a lift ticket, you will pay substantially more money to ski and ride that day (assuming lift tickets aren’t sold out already) than you would have buying in advance before arriving.
  • Guest Information and changes to any operating protocols will be continually updated online. When you have a question, even while physically at the resort, the most efficient path to your answer will be on your phone. We have been strengthening our Wi-Fi across the resort and our call center will also be fielding calls throughout the day.

We will teach your kids (and you) to ski this season at Bolton Valley!   

  • All lesson and season long programs will meet outside on snow. 
  • All bookings will be done online or by phone – no in person bookings will be available this year. 
  • Private and group lessons will be offered at Bolton Valley this season.  Physical distancing will be practiced in all lessons – which means there will be no physical assistance from instructors. 
  • Season Long Programs will be adapting to COVID by offering half day sessions.  If you want your kid to have a full day of skiing, enroll them in the morning and afternoon session!  But know that they will be returned to you for lunch. 
  • Current rules for childcare include a restriction against physical contact.  As a result, group lessons and season long programs will be limited to children 7 years of age and older who can ride the lift safely by themselves, put on their own skis or board, and stand up independently if they fall.   
  • Private lessons are available for children 6 and under and/or who need assistance riding lifts, putting on gear, or standing up will be available when accompanied by a parent or other trusted adult. 

  • The Big Rock Mountain Shop and BV Rental Shop will be open this year.   
  • The rental and retail shops will abide by the State of Vermont’s capacity requirements. 
  • Rental & season leases are available for pre-purchase online.  Pre-purchase is strongly recommended.  This includes all alpine, nordic, and backcountry products. 

  • We anticipate the State of Vermont will continue to limit indoor seating capacities and restrict bar seating.  We will follow all capacity requirements in our sit-down dining areas.  
  • We are expanding our take-out dining options to include the ability to order on your phone and pickup when food is ready to limit congestion in our dining areas.