Sports Center Manager

  • Full Time Year Round
  • Bolton Valley, VT
  • This position has been filled

Website Bolton Valley

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Job Title:  Sports Center Manager                                                                                                                                                
Department:  Sports Center

 

Reports To:  Director of Guest Experience

 

Position Status:  Full Time Year Round
Date: September 2022

 

 

 Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.

 Job Summary:  Responsible for overall management and staffing of Sports Center including New Summer operations, Aquatic features, Field House operations, Snow shoeing and Nordic skiing.

 ESSENTIAL FUNCTIONS: 

  • Plans, implements and manages all aspects of the Sports Center including; Nordic skiing activities (In coordination with BC director and Nordic groomer), Pool Facility, and Field House at Bolton Valley
  • Reviews and enhances food offerings and other potential sources of revenue at the Sports Center
  • Coordinates with marketing and sales to support plans and goals for all Sports Center activities and to take advantage of cross marketing or package offerings within the resort. Work with marketing to enhance Sport Center components of resort web site.
  • Responsible for Sports Center cleanliness. Sports Center staff will be responsible for vacuuming carpets and pool, cleaning bath and locker areas, wiping down exercise equipment, changing light bulbs and washing windows
  • Develops a projected annual revenue and expense budget in conjunction with the Accounting Department, and manages expenses and payroll to meet or better the projected budget
  • Develops and implements new indoor programs and ideas for the summer with management to build and take full advantage of the large open area within Sports Center to increase business in the future seasons
  • Observes, monitors, and communicates weather and terrain conditions with regard to customer experience and safety
  • Grow the Snowshoe tour business through rentals, programming, and education
  • Work with programs manager and BC director to facilitate all lessons that meet at the facility
  • Main point of contact for Marketing on Nordic snow conditions and grooming

 ADDITIONAL WINTER FUNCTIONS:

  • Plans Nordic race events with local high schools, colleges and other Nordic race organizations
  • Networks with individuals and organizations to promote Nordic skiing at Bolton Valley. Initiates and develops relationships and/or joint programming with industry groups and suppliers to enhance revenues, promote events and activities and build the Bolton brand
  • Supervises a staff of approximately 5-10 people
  • Oversees trail conditions and maintenance
  • Oversees equipment rental and lessons programs
  • Hires, trains and motivates staff to perform all required services and offerings with a high level of customer service
  • Aggressively seeks to grow winter outdoor programming, activities and revenues, through events such as Nordic training camps, snow-shoe events and Bolton-based racing events
  • Adheres to all health and liquor laws as required

NOTE:  All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.

 

Customer Service Expectations:  Must be helpful, friendly, courteous and professional in accordance with Bolton’s commitment to providing superior customer service, and be passionate about Sports Center offerings.        

 Qualifications: 

  • College degree preferred
  • A passion for outdoor recreation
  • 1-2 years of prior supervisory experience in a heavily customer-oriented environment

 Required Knowledge and Skills: 

  • Ability to ski safely and confidently in all ski conditions and in varying types of terrain at all times
  • Excellent communication skills
  • Strong customer service skills

Physical and Mental Demands:  Must be outside daily on the Nordic trails in all weather conditions.  Dealing with demanding customers can be stressful.    

 Work Environment:  Work is performed both outside in all weather conditions, including extreme cold, snow, wind and rain, on varied snow surfaces, as well as indoors.  Indoor time is spent managing the staff and operations and interacting with guests in person. Some indoor time is also spent on the computer and phone, as well as, cleaning and maintaining the facilities.