Sports Center Staff

 Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.

 Job Summary:  To run cash register to sell all rental and retail products, provide trail and condition information to guests, and outfit guests with appropriate equipment if necessary.

 Essential Functions:

 Provide excellent customer service to every person who enters the BV Nordic & Sports Center

1. Sell rental, retail items and day tickets while presenting guests with opportunities for purchasing additional Bolton Valley products and services.
2. Assist in the overall cleanliness and functionality of the Nordic & Sports Center
3. Provide support to Manager when needed, including pool and hot tub maintenance
4. Operate the bar and snack area
5. Routine cleaning of facility and snow removal from entrances

NOTE:  All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.

Customer Service Expectations:  This position involves constant, direct customer contact: answering questions, selling products and …Employee is expected to be courteous and professional in accordance with Bolton’s commitment to providing superior customer service.

 Qualifications: 

• High school education
• Friendly, outgoing personality
• Previous customer service experience preferred
• Previous cash handling experience preferred
• Pool maintenance experience is helpful

 Required Knowledge and Skills: 

• Excellent customer service and communication skills
• Ability to complete tasks quickly and under pressure
• Patience

 Physical and Mental Demands: 

• Prolonged periods of standing and walking short distances
• Minor lifting
• High noise levels and crowded spaces during busy times
• Occasional snow shoveling and moving of ski racks

Work Environment: 

Work is performed primarily indoors, but may include outdoor tasks such as moving ski racks, shoveling snow and teaching.  Noise levels can be high and space crowded during busy times.  .

 Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  This is not an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.