Lift Operations Manager

Apply Now Job Summary:  Ensures the safe and efficient operation of all of Bolton Valley’s ski lifts during summer and winter operations.  Hires, trains and supervises lift operations, help oversee the RFID system, and assist with lift and mountain bike trail maintenance as needed.

  Essential Functions: 

1. Hire, discipline and supervise lift operations supervisors, lift operators.
2. Oversee all aspects of training of lift operations and ticket checking staff, including pre-season orientation, handbooks, on-the-job training and documentation of this training
3. Oversee all daily operations of the lift
4. Ensure compliance with ANSI B77 standards, Vermont Passenger Tramway rules and regulations and all Bolton Valley policies and procedures.  Identify problem areas (signs not visible, ropes not in place, potential hazards, etc.) and rectify them as soon as possible
5. Oversee payroll system, assist in resolving any payroll issues
6. Write and distribute the weekly Lift Mode
7. Communicate any variations from normal lift operating schedule (wind hold, delayed opening, etc.) to Ski Patrol, Guest Services and management team immediately
8. Take charge of communication during a lift down-time situation
9. Assist Ski Patrol with lift evacuation when needed
10. Print, file and ensure proper completion of daily operations logs
11. Investigate any lift-related incidents , file appropriate Reports and assist Ski Patrol with injury related reports.
12. Handle and respond to customer complaints
13. Schedule staff to ensure sufficient staffing as well as management of wages within budget guidelines
14. Assist lift operators in the morning pre-operational setup of all lifts, including snow removal, ramp maintenance, setting up the lift line maze
15. Ensure that all morning pre-operational checks are completed properly
16. Provide breaks to lift operators
17. Ensure all shut-down procedures are followed to ensure passengers are not left on lift and that lift is ready to operate the following morning.
18. Transport lift operators to top and mid stations of lifts
19. Assist in the maintenance of lift load and unload ramps throughout the day
20. Assist Lift Maintenance staff to ensure reliable operation of lifts
21. Inspect fire extinguishers monthly
22. Ensure cleanliness of lift buildings and other work areas
23. Perform all tasks of a Lift Operations Supervisor, Lift Operator or Ticket Checker as needed

  Other Functions:

• Prepare all lift stations for operations before annual inspection (signs and ropes in place, buildings and structures cleaned and maintained, tools in place, etc.)
• Perform minor structural additions and repairs to lift station buildings

NOTE:  All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.

Customer Service Expectations:  Lift Operations Supervisors have significant direct customer contact when working at the lifts and are responsible for supervising front-line staff whose jobs involve constant customer interaction.    It is therefore of utmost importance that the Lift Operator be courteous and professional in accordance with Bolton’s commitment to providing superior customer service.      

  Qualifications: 

• High school diploma required, associate’s or bachelor’s degree preferred
• 1-2 years experience in lift operations at Bolton Valley (preferred) or another ski resort
• Prior supervisory experience helpful
• Valid drivers license to drive snowmobile
• Intermediate level ski or snowboarding ability

  Required Knowledge and Skills: 

• Good work ethic, dependability and excellent customer service & communication skills
• Familiarity with lift operations and the ski industry in general
• Leadership qualities and a respect for staff
• Ability to operate all of Bolton Valley’s ski lifts
• Ability to operate all lifts on auxillary power

  Physical and Mental Demands:  Involves lifting up to 50 pounds, and stalling chairs up to 500 lbs traveling up to 450 feet per minute,  shoveling large volumes of snow and/or ice, raking, and clearing snow/ice from chairs.  Requires prolonged periods of standing and walking on slippery and/or uneven snow or icy surfaces, and driving a snow mobile.  

  Work Environment:  Position involves working outside in all weather conditions, including extreme cold, snow, wind and rain, on varied snow surfaces, and requires being on your feet for the majority of the scheduled shift.  Some time will be spent inside, but inside time still requires alertness and attention to the lift and passengers.  

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  This is not an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.