Patrol Director

  • Full Time Year Round
  • Bolton Valley, VT
  • This position has been filled

Bolton Valley Resort

Apply Now Job Title: Patrol Director Department: Mountain Operations Reports To: Director of Mountain Ops. Position Status: Full Time Year Round Date: March 2023 FLSA Status: Exempt Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team. Job Summary: The Patrol Director oversees the ski and bike patrollers, who provide emergency services to skiing and riding guests including medical care, search and rescue, lift evacuation, and identification and marking of hazardous ski conditions and biking conditions Essential Functions: Performs all Essential Functions of a Ski or Bike Patroller: · Effectively handles all on-mountain emergencies · Provides emergency medical care when needed · Performs daily trail checks, to identify and address potential hazards · Interacts with guests and other staff members while wearing visible patrol uniform · Carries first aid equipment at all times while on duty · Follows appropriate radio use guidelines · Participates in continuing education to maintain and build skills in various aspects · Maintains and documents records of all pertinent information regarding incidents, and conducts incident investigations as directed by supervisor · Models and promotes snow sport and bike sport safety · Performs search and rescue operations In addition: · Supervises approximately 60-70 volunteer patrollers, and 15 paid patrollers, including making appropriate hiring, firing and disciplinary decisions · Takes charge during on-mountain emergencies such as, but not limited to, back country rescue or lift evacuation · Identifies and addresses potential physical hazards/risks to the organization · Coordinates safety training, and keeps appropriate training records · Conducts snowmobile and UTV training · Conducts accident investigations · Conduct Ski and Bike Season Refreshers NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends. Customer Service Expectations: Patroller has frequent customer contact while providing services to the customer and representing the resort in uniform. Must be helpful, friendly, courteous and professional in accordance with Bolton’s commitment to providing superior customer service. Qualifications: · High School degree, plus 3-5 years prior patrolling experience · CPR for the Professional Rescuer, NSP Outdoor Emergency Care Technician Certification required · Advanced skiing/riding and biking ability required to reach and rescue injured skiers or bikers on all terrain. Required Knowledge and Skills: · Training and/or experience in emergency patient care, mass casualty situations, lift evacuation, ski and toboggan handling, Snowmobile and UTV driving · Solid supervisory, training, and record keeping skills Physical and Mental Demands: Position involves skiing/snowboarding, biking and hauling equipment such as toboggans and backboards on all terrain. Must be able to lift 50 lbs., bend and twist to load a toboggan or backboard and maneuver a loaded toboggan while skiing. Able to stay professional and calm in all emergency situations. Work Environment: This position involves working outside in all weather conditions, including extreme cold, snow, heat, wind and rain, on varied terrain surfaces, and requires being on your feet for extended periods of time. Desk work is performed inside in a climate controlled environment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal