Bike Patroller

Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.

Job Summary:  The Bike patroller provides emergency services to guests including medical care, search and rescue, lift evacuation, trail maintenance and identification and marking of hazardous conditions.

Essential Functions:

• Effectively handles all on-mountain emergencies
• Provides emergency medical care when needed
• Performs daily trail checks, and communicates with supervisor about potential hazards
• Interacts with guests and other staff members while wearing visible patrol uniform
• Carries first aid equipment at all times while on duty
• Follows appropriate radio use guidelines
• Participates in continuing education to maintain skills in lift evacuation, medical care and other areas of safety
• Maintains and documents records of all pertinent information regarding incidents, and conducts incident investigations as directed by supervisor
• Models and promotes appropriate sports safety
• Performs on hill maintenance projects such as mowing, trimming and signage

NOTE:  All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.

Customer Service Expectations:  Patroller has frequent customer contact while providing services to the customer and representing the resort in uniform.  Must be helpful, friendly, courteous and professional in accordance with Bolton’s commitment to providing superior customer service.

Qualifications: 

• High School degree
• Prior patrolling experience preferred
• Valid EMT, OEC or higher certification. WFR may be considered
• CPR for the Professional Rescuer, yearly re-certification required
• Ability to reach and rescue injured guest on all terrain safely on bike and foot
• Ability to work within a dynamic team environment

Required Knowledge and Skills:  Training and/or experience in emergency patient care, mass casualty situations, lift evacuation, and trail safety & management. Must have valid drivers license.

Physical and Mental Demands:  Position involves biking/hiking and hauling equipment such as toboggans, litters and backboards on all terrain.  Must be able to lift 50 lbs., bend and twist to load a litter, and maneuver a loaded litter on foot.  Mental demand includes staying calm in emergency situations.

Work Environment:  This position involves working outside in all weather conditions, including extreme cold, heat, snow, wind and rain, on varied surfaces, and requires being on your feet for the majority of the scheduled shift.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  This is not an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.